Terms & Conditions

1. About These Terms

These terms govern your use of this website and the vehicle recovery services provided by Redline Vehicle Recovery. By using this website or requesting our services, you agree to these terms.

2. Our Services

We provide vehicle breakdown, accident, and motorway recovery services with fast local response across Stockton-on-Tees and Teesside, plus a wider partner network covering the rest of the UK. Service availability and response times may vary depending on your location, weather, and traffic conditions.

3. Pricing & Quotes

Any price we provide before dispatch is a genuine quote based on the information you give us. The final cost will always be confirmed with you before work begins — we do not charge hidden fees.

4. Your Responsibilities

When requesting recovery, please provide accurate information about your location, vehicle, and situation. This helps us dispatch the right vehicle and equipment, and avoid delays.

5. Liability

We carry out every recovery with fully insured, trained operators. While we take the utmost care with your vehicle, we recommend removing valuables before recovery where possible. Our liability is limited to what is reasonable and required under UK law.

6. Cancellations

If you no longer require recovery after requesting it (for example, if you resolve the issue yourself), please let us know as soon as possible so we can stand down the recovery vehicle.

7. Website Use

This website is provided for the purpose of learning about our services and requesting recovery assistance. You agree not to misuse the website, including submitting false information or attempting to disrupt its operation.

8. Governing Law

These terms are governed by the laws of England and Wales.

9. Contact Us

Questions about these terms? Contact us at info@redlinevehiclerecovery.com or 07450423619 07561463188.