Privacy Policy

1. Who We Are

Redline Vehicle Recovery ("we", "us", "our") provides vehicle recovery services with fast local response across Stockton-on-Tees and Teesside, plus a wider partner network covering the rest of the UK. This policy explains what personal information we collect through this website, why we collect it, and how we use it.

2. What Information We Collect

When you contact us or request recovery through this website, we may collect:

• Your name, phone number, and email address (if provided)
• The content of any message you send us
• Your precise GPS location — only if you actively choose to share it using the "Share Location" button. We never access your location without this explicit action.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry or recovery request
• Dispatch a recovery vehicle to your location
• Contact you about the status of your request

We do not use your information for marketing without your separate, explicit consent, and we never sell your personal data to third parties.

4. Legal Basis For Processing

We process your information based on your consent (when you submit a form or share your location) and our legitimate interest in responding to service requests you have initiated.

5. Data Sharing

We do not share your personal information with third parties, except where necessary to deliver the recovery service you requested (for example, coordinating with a recovery operator), or where required by law.

6. Data Retention

We retain contact and message records only for as long as necessary to handle your request and for a reasonable period afterwards for record-keeping purposes. You can request deletion at any time (see Section 8).

7. Cookies

This website does not currently use tracking or advertising cookies. If this changes in future, we will update this policy and request your consent where required by law.

8. Your Rights

Under UK data protection law, you have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal data
• Withdraw consent at any time

To exercise any of these rights, contact us at info@redlinevehiclerecovery.com.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@redlinevehiclerecovery.com or 07450423619 07561463188.